This policy applies to products bought through The Drone Hospital online store — parts and accessories, refurbished drones, and training materials. Repairs are covered by the separate Repair Terms & Conditions.
1. Product descriptions and condition
Every listing states the item’s condition — new, used, or refurbished — and whether a part is manufacturer-original (OEM) or aftermarket. We describe compatibility as accurately as we can, but drone models and firmware vary; if you are not sure a part fits your aircraft, contact us before ordering. Photos of used and refurbished items show the actual item or a representative unit, as noted on the listing. We are an independent business and are not affiliated with or endorsed by any drone manufacturer.
2. Prices, taxes, and payment
Prices are in U.S. dollars. Your total — item price, shipping, and applicable sales tax calculated from your delivery address — is shown at checkout before you pay. All purchases are one-time charges; we do not enroll you in any subscription or recurring charge. Payment is processed by our payment processor; we do not receive or store your full card number or security code. If an item is listed at an obviously incorrect price or is no longer available, we may cancel the order and refund you in full.
3. Where we ship
We ship to addresses in the United States only. Free local pickup in Metro Atlanta is available by appointment.
4. Shipping times and delays
In-stock orders usually ship within 3 business days. Special-order items show their expected timing on the listing or in your order confirmation. Carrier delivery dates are estimates. If we cannot ship within the time we stated — or within 30 days if no time was stated — we will tell you, give you a revised ship date, and give you the choice to agree to the delay or cancel for a prompt, full refund.
Shipping rates are shown at checkout. Risk of loss passes to you when we hand the package to the carrier, except for loss or damage caused by our inadequate packing or where the law says otherwise.
5. Order cancellation
You may cancel an order for a full refund any time before it ships by contacting us. Special-order items can be canceled only until we have placed the order with our supplier.
6. Returns
- Window: 30 days from delivery.
- Condition: the item must be in the condition you received it, with all included accessories and packaging. Parts that have been installed, soldered, modified, or damaged after delivery are not returnable unless defective.
- How: contact us first for a return authorization and instructions. Returns sent without authorization may be delayed.
- Return shipping: we pay return shipping if the item was defective, damaged in transit, or not as described. Otherwise the buyer pays return shipping.
- Restocking fee: none.
- Refunds: issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping charges are refunded when the return is due to our error or a defect.
Not returnable: digital downloads once downloaded (such as the Part 107 workbook); special-order items unless defective or not as described; and items marked “final sale” on the listing.
Damaged in transit or wrong item: tell us within 7 days of delivery with photos of the item and packaging, and keep the packaging. We will replace the item or refund you.
7. Batteries — special rules
Lithium batteries are regulated for shipping. We ship batteries by ground service in compliant packaging. Do not mail a battery back to us if it is swollen, punctured, crushed, leaking, hot, water-damaged, or recalled. Contact us first; we will give you case-specific instructions or arrange a refund or replacement without requiring the battery to travel. See the Battery & Mail-In Shipping Guide.
8. Limited product warranty
- Used and refurbished items sold by us (including bench-tested used batteries and refurbished drones): a 30-day limited warranty from delivery that the item works as described on the listing, unless the listing states a longer period.
- New items: covered by the manufacturer’s warranty, if any. We will help you with a manufacturer claim where we can.
This limited warranty does not cover crash or impact damage, water or contamination, misuse, improper charging or storage, normal wear, normal battery capacity loss over time, modification, or installation errors by someone other than us. To make a claim, contact us within the warranty period with your order number and a description of the problem. For a valid claim, we will — at our option — repair the item, replace it with an equivalent item, or refund the purchase price. This limited warranty gives you specific legal rights, and you may have other rights that vary by state. Using third-party parts or service does not by itself void this warranty. Except for this limited warranty and any warranty that cannot lawfully be disclaimed, products are sold without other warranties to the fullest extent permitted by law.
9. Limitation of liability
To the fullest extent permitted by law, our liability for a product is limited to the price you paid for it, and we are not liable for indirect, incidental, or consequential damages. These limits do not apply to personal injury caused by us or to liability that cannot lawfully be limited.
10. Safe and legal use
You are responsible for installing parts correctly, for operating your aircraft safely, and for complying with FAA rules and local law, including registration and Remote ID where they apply.
11. Disputes and Georgia law
Please contact us first about any problem with an order — most issues are resolved quickly. A good-faith billing question should be sent to us before initiating a chargeback so we can investigate; this does not waive your cardholder rights. Georgia law governs this policy. Subject to nonwaivable consumer rights, venue lies in the state or federal courts having jurisdiction over the county of our principal place of business in Georgia; either party may use an eligible small-claims court.
12. Contact
| Company | The Drone Hospital, LLC — Cumming, Georgia |
|---|---|
| thedronehospitalllc@gmail.com | |
| Phone | 404-895-4221 |